Contact information
Last updated: April 30, 2026
We'd love to hear from you! Whether you have a question about an order, need help with a return, or just want to say hello — our team is here to help.
Customer Support
- 📧 Email: support@kicksmart.shop
- 🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST / 6:00 AM – 3:00 PM PST
We aim to respond to all inquiries within 1–2 business days.
Order & Returns Support
For questions related to orders, tracking, exchanges, or returns, please email us at support@kicksmart.shop with the following details:
- Your full name
- Order number
- Description of your issue
General Inquiries
For wholesale, partnerships, or any other general inquiries, please reach out to us at support@kicksmart.shop and we'll direct your message to the right team.
Business Name: Kicks Mart Website: kicksmart.shop Email: support@kicksmart.shop Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM EST / 6:00 AM – 3:00 PM PST